There are a small number of Toucans that occasionally exhibit a "white screen" at startup, necessitating a power cycle to get the unit working again. This is more prevalent when the permanent and switched lives are wired together to a switched live.
There is a simple hardware fix for this, but the unit does need to be returned to us for this.
If your Toucan is suffering this issue, please contact us so we can sort out the fix.
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